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Run SAPAre you tasked with managing SAP? Organizations deploying and supporting SAP applications face many challenges. There is an increasingly complex SAP application environment, numerous interfaces, increasing maintenance costs, and decreasing IT budgets. As SAP environments get more disparate, complex, and costly, companies need to find a way to manage the complexity, mitigate the risk, and reduce the TCO (Total Cost of Operations). GROM Associates can help. We are one of ten companies globally to be certified by SAP America in Run SAP, SAP’s methodology and road map to implement best practices for supporting a SAP environment. Change Request Management (CHaRM)In supporting and implementing SAP, change comes with risk. Data consistency and project controls can both be jeopardized by system changes. GROM can show you how to use the ChaRM functionality within Solution Manager for tighter control of your change management processes, more accurate reporting, and less risk during the life cycle of maintenance projects. The processes supported by ChaRM include urgent corrections for implementing emergency changes in the SAP environment, activities for maintenance projects, implementation, upgrade, or template projects. Incident ManagementIncidents during the operations of mission critical applications can cause severe business loss if they are not properly managed, their root cause identified, and their effects minimized by immediate corrective action. GROM can help you set up your SAP Incident Management process following SAP’s best practices and using the tools within Solution Manager to manage the required collaboration between the involved parties to resolve incidents in a timely manner. Root Cause AnalysisGROM can show you how to leverage SAP's Root Cause Analysis tool (RCA) to eliminate costly downtime, resolving problems in minutes rather than hours, restoring your mission critical apps. . Business Process Alerts and MonitoringBusiness Process Alerts and System Monitoring allows you to customize alerts for mission critical business processes, informing your team whenever a process has exceeded expected run time or when your system experiences a transaction failure. GROM can show you how to use these tools to quickly diagnose these and other issues to maximize application availability. Data Volume ManagementGROM can assist you with your data volume growth issues systemic in any large environment. Data volume management is critical because it increases the availability of SAP since admin tasks can be done in less time. In addition, customers can reduce time needed for managing disk space and benefit from more efficient use of resources such as hard drives, memory, and CPU. GROM can implement a data volume management (DVM) standard which defines how to manage data growth by avoiding data creation, creating deletion rules and archiving. Job Scheduling ManagementGROM can implement Job Scheduling Management functionality in Solution Manager to plan, schedule, and monitor critical background jobs. The functionality enables jobs to run at off peak hours when bandwidth is available and keep system performance high. Hosting/OutTaskingGROM can host your applications and hardware in our secure data center or you can keep the hardware on-site and we manage the SAP applications remotely with 24x7 support. Both solutions ensure your SAP application is constantly monitored by a team of SAP experts ensuring maximum uptime. SAP Health CheckGROM can perform partial or as needed administration services for your SAP environment and daily SAP system 'Health Checks' (Pro-Active monitoring of your SAP system, reporting and tracking of observed problems and issues) Enterprise Support ComplianceSAP™ Support Fees are going up from 17% - 22%. This new support model, called Enterprise Support, will offer some additional services and guarantees, as long as your system is compliant. GROM will configure Solution Manager and perform all the necessary tasks to become Enterprise Support compliant, leaving you with the tools and skills necessary to manage your new dashboard. Why use GROM?
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