TotalAccess Availability Management

GROM’s Availability Management Service is designed to ensure your business is able to operate with the minimum of disruption.  This service is delivered remotely with a blend of onshore and offshore resources to enable follow-the-sun service. The key highlights are:

  • Coverage – Basis Administration support 365 days a year
  • Reliability – handles tasks related to installation, upgrade, configuration, integration, security and maintenance of SAP Systems
  • Performance – Recommends and implements the SAP Best Practices for Basis Administration

Service Deliverables:

  • System Administration Tasks
  • System Maintenance Schedule
  • Transport Management
  • SAP Note Application
  • Batch Job Management
  • System Continuity Management – Backup and recovery
  • 24×7 System monitoring and emergency support
  • Security Administration
Blogs News Case Studies
  • November 3, 2016

    Getting Ready for SolMan 7.2

    SolMan 7.2 - GROM Solution Manager Update Welcome to the November update. As usual please find...

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  • ALM EGI Solman Solution Manager teched October 4, 2016

    2.5 Things Learned from SAP TechEd 2016 & SolMan Update

    GROM Solution Manager October Update Welcome to the October update. As usual please find below...

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  • s/4HANA Solman Solution Manager teched September 8, 2016

    Free S/4HANA Training – GROM Solution Manager Update

    Welcome to the September update. As usual please find below the September and October Expert Guided...

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  • Solman 7.2 August 4, 2016

    Free SAP® Expert Guided Implementation Schedule

    Solution Manager Update Welcome to the August Solution Manager update. As usual please find below...

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  • Solman 7.2 July 5, 2016

    Solution Manager 7.2 Update – One month to go!

    The long wait for Solution Manager 7.2 is almost over. This month I cover whats new in ITSM. Also,...

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  • SAP Web IDE June 9, 2016

    SAP Web IDE – GROM Solution Manager Update

    June sees a focus on Change Management and July features the first UI5 and SAP Web IDE Development...

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  • May 2, 2016

    Solution Manager Bumper Edition – Something for Everyone!

    Welcome to the May update. As usual, please find below the May and June Expert Guided...

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  • Security April 5, 2016

    Are you safe? The Unfortunate Saga of USIS

    Welcome to the April update. As usual, please find below the April and May Expert Guided...

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  • March 8, 2016

    Try before you buy – Cloud-based SAP Solution Manager 7.2

    Welcome to the March update. As usual please find below the March and April SAP Expert Guided...

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  • February 4, 2016

    Thinking about Solution Manager 7.2?

    Thinking about Solman 7.2?  GROM Solution Manager Update Welcome to 2016, the year Solution...

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  • October 6, 2015

    Oktoberfest at TECHED? Solution Manager Update

    Find below the October and November Expert Guided Implementation schedules (EGI’s) – these...

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  • May 2, 2015

    Business Process Management – ROI

    Solution Manager provides a framework for managing the full lifecycle of your business processes....

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  • Cloud digital transformation SAP November 16, 2016

    Spreadsheets have ruled Earth for too long.

    Business must embrace the cloud! Cloud based business management software (CRM, ERP) can...

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  • Accounting BI BOBJ BW Data Warehouse IFRS Reporting s/4HANA Security August 3, 2016

    What Type of Employees Use Business Intelligence Solutions?

    There are different end users within an organization that use business intelligence...

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  • BI Reporting s/4HANA Security July 29, 2016

    7 Dangers Companies Can Avoid When Implementing BI Solutions

    As a manager, you need to ensure your company is well prepared to implement BI software into its...

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  • Accounting BI IFRS KPI Security June 27, 2016

    SAP Helps Improve Business Performance

    While some may use sophisticated BI software, it's likely that a few managers manually log...

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  • Accounting Reporting Security June 20, 2016

    Using SAP to Transform the Healthcare Industry

    To embrace a new era of patient care, healthcare providers must forsake their legacy systems in...

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  • Accounting Security June 17, 2016

    New SAP Integration Helps Businesses Manage Contingent Workforce

    By integrating SuccessFactors and Fieldglass, SAP looks to give businesses the infrastructure they...

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  • December 1, 2015

    Marvin Engineering: Aerospace & Defense Case Study

    Challenge: Marvin Engineering, a worldwide leader in alternate mission, auxiliary aircraft, and...

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