Operations

GROM’s TotalAccess® Service is a comprehensive SAP support model that provides a unique framework for realizing continuous improvement. Foundationally, GROM’s approach employs SAP Application Lifecycle Management (ALM) best practices and is aligned with the organizational framework for attaining a Customer Center of Expertise (CCOE).  Specifically, GROM’s solution drives continuous improvement in both IT and business processes by ensuring alignment between IT and your core business drivers.

GROM’s comprehensive support model delivers the following features and benefits:

platinum level

Service Delivery Management provided by a Platinum SAP expert.  To ensure successful delivery across these services, GROM will furnish a customer delivery manager possessing strong domain knowledge germane to your environment to provide on-site coordination.

CCOE

Foundation for Customer Center of Expertise.  GROM’s transition plan will establish KPI’s to drive harmonization between IT and your company’s business drivers, ultimately creating a value-driven relationship between IT and the business.

Solution Manager baseline configurations. This includes proof of concept for business process monitoring, enabling customers to align with SAP’s best practices for support.  Facilitating this goal requires establishing Solution Manager as the single source of truth for all Business Process Related information.

Application Lifecycle Management. GROM will execute a transition strategy to establish an application lifecycle roadmap, which enables better leverage of your SAP investment and better prioritization of demand from the business.

TotalAccess Services:

On Demand Support  This on-demand support service affords optimal flexibility to scale capacity for complex enhancements and issue resolution.

Availability Management This monthly service provides robust BASIS support with a blend of onshore and offshore resources to enable 24×7 service.

Application Services A complete application support offering that is KPI driven to ensure value for a fixed monthly fee across your company’s functional and technical domains.

BI/Analytics Support A turnkey solution for managing your BI system availability for a fixed monthly fee.