The New Jersey Sports and Exposition Authority: Basis Support Case Study

Challenge:

The NJSEA is an independent authority established to oversee Meadowlands-based properties such as Giants Stadium, the IZOD Center, and the Meadowlands Racetrack. NJSEA developed a business case for out-tasking SAP Basis services and they were in the market for an onshore Basis support partner.

Solution:

Citing the proximity of our home base and our long history of providing Basis services, NJSEA awarded a contract to GROM to provide complete, out-tasked 24/7 support of the client’s SAP environment. This included monitoring, administration, help desk, backup and restore, batch processing, user administration, patch management and more.

Results:

The superior value of GROM’s services has resulted in annual renewals for over ten consecutive years.