Aflac: Financial Services Case Study


Aflac, the largest provider of supplemental insurance in the United States, had been using Microsoft Excel for their activity-based costing system. They were interested in exploring the possibility of purchasing SAP® Profitability and Cost Management (PCM).


The skill set required to assess Aflac’s Activity-Based Costing capabilities and requirements is extremely scarce and highly specialized. GROM was able to quickly deliver this expertise, perform an as-is review of their activity-based costing needs versus their current capabilities, what time and financial resources would be required to implement SAP PCM given their current environment, and what the advantages and disadvantages would be.


Based upon GROM’s expert guidance, Aflac executives concluded that the purchase and implementation of SAP PCM would not yield a justifiable return on investment. GROM’s collaborative, consultative approach to the customer’s true needs was credited with saving the customer many thousands of dollars of needless expenditure.